Terms of service

1. Your agreement and eligibility

You must be at least 18, able to enter a binding contract, and using the service for your own job search. When you affirmatively accept these terms, you also agree to our Acceptable Use Policy and Cancellation & Refund Policy. Our Privacy Notice separately explains personal data processing; contract acceptance is not consent to advertising or unrelated use of your data.

Keep your sign-in credentials secure. You are responsible for activity you authorise and must notify us promptly of suspected misuse. We may verify ownership, age or eligibility where reasonably necessary. Do not create an account for someone else or upload their CV without a supported, expressly authorised arrangement.

2. What the service provides

Conceird helps discover roles, match them to your profile, prepare answers, submit applications through supported employer processes, and organise recruiter messages. Features, available roles and compatible application methods may change. Stated application limits are maximum allowances, not guaranteed volumes or minimum service outputs; unused allowances do not accumulate.

We are a software service, not an employer, recruiter representing an employer, employment agency promising placement, or adviser on immigration, employment law or career decisions. Employers make every selection, interview, offer, salary and hiring decision. Company names and logos identify examples of employer sources; they do not imply a partnership, endorsement or guaranteed vacancy.

3. Your instructions to Autopilot

Confirm your CV, profile, facts and preferences before activating Autopilot. Activation authorises us to use those confirmed details to prepare and send supported applications and introductions, attach your main CV, use your job-search inbox, and complete supported email verification. Applications may be sent without asking you to approve each one.

This includes standard acknowledgements that the submitted information is accurate and consent to an employer’s ordinary processing of that application under its privacy notice. It does not authorise us to accept an employment offer, commit to an interview, negotiate salary, incur third-party fees, sign a separate contract or grant an independent background-check authority. Unsupported or unanswerable requirements may be skipped or referred to you. Employer privacy terms govern copies that the employer receives.

You must keep your facts and preferences accurate, lawful and current, and disclose any limits on your authority to apply. Our systems can make mistakes; inspect your application history and tell us promptly if a correction is needed. Pause Autopilot to stop new work. A submission already in progress may still complete, and information already delivered cannot be recalled. Recruiter replies require your review before sending.

4. Price, renewals and cancellation

The price and billing frequency disclosed at checkout govern your purchase. The weekly subscription automatically renews at the disclosed recurring amount until cancellation or the end of its authorised mandate. Confirm the final amount and any tax breakdown before authorising payment. We do not add an undisclosed fee after your approval.

Payment authorises immediate provision of the paid service, subject to completing setup and provider confirmation. Cancel renewal in Settings using “Cancel plan”; an active plan normally continues through the paid period. Pausing Autopilot, not logging in, removing a CV or finding a job does not itself cancel renewal. We do not charge a separate cancellation fee. A pending bank charge must be reconciled before assuming payment succeeded or failed.

The Cancellation & Refund Policy governs ordinary non-refundable fees, billing corrections and required remedies. Free or referral access has no cash value and does not authorise a paid mandate without a separate checkout. Material price or mandate changes require notice and any fresh authorisation required by law.

5. AI, employers and outside services

AI parsing, answers and matching can be incomplete, inaccurate or unsuitable. Suggestions are not verified professional advice. Listings may be stale, duplicated, misleading or withdrawn. No particular application count, delivery, recruiter response, interview, offer, salary, employment duration or other result is guaranteed.

Employer sites, application systems, email providers and payment providers have their own rules, availability and security controls. CAPTCHAs, unsupported logins, rate limits, missing facts, changed forms and provider outages can prevent or delay an application. A prepared application, provider acceptance and an employer’s receipt are different events. We report the available evidence; a status is not a promise of employer review. Verify important messages and deadlines yourself.

6. Your information and our intellectual property

You retain rights in your CV and documents. You give us a limited permission to store, process, reproduce, adapt for formatting and transmit your information only to provide the features you authorise, as described in the Privacy Notice. You warrant that you have the right to provide it and that it does not breach confidentiality or someone else’s rights. Do not upload unnecessary identity, financial, medical or third-party information.

We or our licensors own the software, branding and service materials. We grant you a personal, limited, revocable right to use the service under these terms. You may keep copies of your own applications and data. You may not resell access, impersonate the service, copy protected software, or interfere with its systems.

7. Availability, suspension and termination

We use reasonable care to operate the service, but do not promise uninterrupted availability, universal compatibility or error-free AI. We may perform maintenance, change features, enforce reasonable limits, or suspend activity reasonably necessary to address security, unlawful conduct, misuse or a material breach. We will give notice and an opportunity to resolve the issue where appropriate and lawful.

You may cancel renewal or request account deletion through Settings. Deletion requires successful cancellation and provider cleanup; contact us if it does not complete. If we discontinue a paid service without an equivalent replacement, we will address the unused affected period and any refund or other remedy required by law. Suspension or termination does not erase either party’s accrued obligations or non-waivable rights.

8. Liability limits

To the extent the law permits, we exclude liability for indirect, consequential, special or punitive losses, including speculative lost income, lost opportunities, reputational loss or expected employment benefits. Our aggregate liability arising from the service is limited to the fees you paid us for it in the three months immediately before the event giving rise to the claim.

These exclusions and the cap do not apply to fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be limited. They do not remove consumer remedies for deficient or misdescribed services, mandatory refunds, data protection obligations, or compensation available under applicable law. A disclaimer does not excuse a failure to exercise care required by law.

9. Responsibility for misuse

To the extent legally permitted, you are responsible for reasonable, documented third-party claims and direct costs caused by your fraudulent submissions, unlawful uploads, infringement of another person’s rights or deliberate misuse of the service. This does not make you responsible for our own fault or ordinary service errors.

We will notify you of a relevant claim, take reasonable steps to limit loss, and let you participate in its defence. We will not agree to a settlement that imposes a non-monetary obligation or admission on you without your agreement. Nothing requires you to indemnify us for liabilities that law places on us.

10. Complaints, law and changes

Contact the grievance contact for a service, billing or privacy complaint. Indian law governs these terms. Courts in Jaipur, Rajasthan have jurisdiction where lawful; this does not restrict your right to a competent consumer commission, regulator, statutory tribunal or another forum available under mandatory law. Contacting us first is encouraged but is not a condition for exercising a statutory right.

Material changes apply prospectively. We will present the updated terms and seek fresh acceptance where required; a revised policy does not retroactively authorise a new data purpose or change an existing paid commitment. If a provision is unenforceable, the remaining lawful terms continue. Any individually agreed written commitment and mandatory law prevail over conflicting general wording. Our business details identify the operator and contact channels.